Your privacy matters to us. This Privacy Policy explains what personal data mag88 collects, how we use it, who we share it with, and what rights you have over your information.
Last Updated: 1 January 2026These cards summarise our key data practices. The full legally binding policy is set out in the sections below — please read it in its entirety.
We collect personal information you provide at registration (name, date of birth, email, phone, address), payment details for transaction processing, and usage data generated during your sessions on the Platform.
All personal data and financial transactions are encrypted using256-bit SSL technology. We implement strict internal access controls ensuring only authorised personnel can access your information where necessary.
We do not sell your personal data. We share data only with carefully selected service providers (payment processors, identity verification services) and where required by law or regulatory obligation.
We use cookies and similar technologies to operate the Platform, remember your preferences, and analyse usage patterns. You can manage cookie preferences via your browser settings at any time.
You have the right to access, correct, or request deletion of your personal data. You may also object to certain processing activities. Contact our support team to exercise any of these rights.
We retain your personal data for as long as your account is active and for a period thereafter as required by applicable legal, regulatory, and compliance obligations. Data is securely disposed of when no longer needed.
mag88 ("we", "us", "our", or "the Platform") is committed to protecting the privacy and personal data of all users ("you", "your", or "User") who access or use the mag88 online gaming and sports betting platform at https://mag88.cam and any associated applications or services.
This Privacy Policy ("Policy") describes in detail: the categories of personal data we collect from you; the purposes for which that data is processed; the legal grounds on which processing is based; the parties with whom data may be shared; and the rights available to you in relation to your personal data.
This Policy applies to all users of the mag88 Platform, including players in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other locations from which the Platform is accessed. It should be read alongside our Terms and Conditions and Responsible Gambling Policy, each of which forms part of your agreement with mag88.
By registering an account, accessing the Platform, or otherwise using our services, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you should not use the Platform.
Note: This Policy may be updated periodically. We will notify you of material changes via the email address registered on your account. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the Platform after any update constitutes acceptance of the revised Policy.
For the purposes of this Privacy Policy, the following definitions apply:
mag88 collects the following categories of personal data in connection with the operation of the Platform:
mag88 collects personal data through the following mechanisms:
mag88 processes personal data on the following legal grounds:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract with the User |
| Identity and age verification (KYC) | Legal obligation; legitimate interests (platform security) |
| Processing deposits and withdrawals | Performance of a contract; legal obligation |
| Fraud prevention and anti-money laundering | Legal obligation; legitimate interests |
| Customer support and complaint handling | Performance of a contract; legitimate interests |
| Sending transactional communications | Performance of a contract |
| Sending promotional communications | Consent (where given); legitimate interests |
| Platform analytics and improvement | Legitimate interests |
| Responsible gambling monitoring | Legal obligation; legitimate interests; User wellbeing |
| Compliance with regulatory reporting | Legal obligation |
mag88 uses the personal data we collect for the following purposes:
Marketing Communications: We will only send you promotional emails or messages where you have provided explicit consent at registration or subsequently opted in. You may withdraw marketing consent at any time by contacting our support team or following the unsubscribe instructions in any promotional communication.
mag88 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We may share your personal data in the following limited circumstances:
We engage carefully selected third-party service providers who process personal data on our behalf under written data processing agreements. These providers include payment processors (including those facilitating FPX, DuitNow, and local e-wallet transactions), identity verification and KYC service providers, fraud prevention and anti-money laundering screening services, customer support platform operators, and cloud hosting and infrastructure providers.
mag88 may disclose personal data where required to do so by applicable law, court order, or regulatory authority. This includes disclosure to law enforcement or financial intelligence units in connection with the investigation of suspected money laundering, fraud, or other criminal activity.
In the event of a merger, acquisition, restructuring, or sale of all or part of mag88's business assets, personal data held by mag88 may be transferred to the acquiring entity as part of such transaction. We will take reasonable steps to ensure that any acquiring party is bound by equivalent data protection obligations.
We may share personal data with third parties where you have provided explicit prior consent for such sharing.
Some of our service providers and infrastructure partners may process personal data in jurisdictions outside of Malaysia. Where personal data is transferred internationally, mag88 takes appropriate measures to ensure that such transfers are conducted in a manner that provides adequate protection for your personal data, including through contractual arrangements with data processors that impose equivalent data protection standards.
By using the Platform, you acknowledge and consent to the transfer of your personal data to processing locations outside Malaysia where this is necessary for the provision of our services.
mag88 uses cookies and similar tracking technologies to operate the Platform, enhance user experience, and gather analytics. The following categories of cookies may be used:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for Platform operation — session management, authentication tokens, security checks. Cannot be disabled without affecting Platform functionality. | Session / up to 1 year |
| Functional | Remembers your preferences such as language settings, responsible gambling limits acknowledged, and last visited pages. | Up to 12 months |
| Analytics | Collects anonymised data on Platform usage — pages viewed, session duration, navigation paths — to help us improve service quality and user experience. | Up to 24 months |
| Marketing | Used to deliver relevant promotional content and measure the effectiveness of our campaigns. Only deployed where you have provided consent. | Up to 12 months |
You can manage or delete cookies through your browser settings. Disabling essential cookies may impair your ability to use certain features of the Platform. For more information on managing browser cookies, consult your browser's help documentation.
mag88 retains personal data for as long as your account remains active and for a further period as required to fulfil our legal, regulatory, and compliance obligations. Specific retention periods vary by data category:
When data is no longer required, it is securely deleted or anonymised in accordance with our data disposal procedures.
mag88 employs a range of technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:
Notwithstanding these measures, no system or transmission over the internet can be guaranteed as entirely secure. You are responsible for maintaining the security of your account credentials and should notify us immediately if you suspect any unauthorised access to your account.
Data Breach Notification: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, mag88 will notify you and the relevant regulatory authorities in accordance with applicable legal requirements and within the legally mandated timeframes.
Subject to applicable law, you have the following rights in relation to the personal data we hold about you:
To exercise any of the above rights, please contact our support team via live chat at [email protected]. We will respond to all requests within a reasonable timeframe and in accordance with applicable legal requirements. We may request verification of your identity before processing any such request.
The mag88 Platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes mandatory date of birth collection, and all accounts are subject to identity and age verification through our KYC process.
Where we discover that personal data has been collected from an individual under the age of 21, we will take immediate steps to close the associated account, delete the data, and where applicable, report the matter to the relevant authorities. If you believe we may have collected data from an underage individual, please contact our support team immediately.
The Platform may display references to or integrate with third-party services — such as game providers and payment processors — whose own privacy policies apply to the data they process independently. mag88 is not responsible for the privacy practices of third-party services that operate independently of the Platform. We encourage you to review the privacy policies of any third-party services you access in connection with the Platform.
Our payment processing integrations with services including Touch 'n Go eWallet, Boost eWallet, GrabPay, DuitNow, and FPX are subject to those providers' own terms and privacy policies, in addition to our own. mag88 receives only the transaction reference data necessary to process your deposit or withdrawal.
mag88 reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, or our own data processing practices. Where changes are material, we will provide notice via the email address registered on your account prior to the changes taking effect.
Minor or clarificatory amendments may be published without prior notice. The "Last Updated" date displayed at the top of this page will always reflect the most recent revision. We encourage you to review this Policy periodically to remain informed of how we protect your data.
Your continued use of the Platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which mag88 processes your personal data, please contact us using the details below. We are committed to resolving all privacy-related matters promptly and transparently.
We aim to acknowledge all data-related enquiries within one (1) business day and to provide a substantive response within five (5) business days. Where a request is complex or involves a large volume of data, we may require up to thirty (30) days to respond in full, in which case we will notify you of the expected timeline.
For responsible gambling related data requests — including requests for your gaming history in connection with a self-exclusion application — please inform our live chat agents who can assist you immediately.
Reminder: This Privacy Policy was last reviewed and updated on 1 January 2026. By continuing to use the mag88 Platform, you confirm that you have read, understood, and agree to the practices described in this Policy.
Now that you understand how we protect your personal data, explore everything mag88 has to offer — live casino, sports betting, slots, and a loyalty programme built for Malaysian players. For players aged 21 and above only.
For players aged 21 and above only. Please gamble responsibly.